Innovation

MG8653 Fall 2011 Lecture 1 Notes September 8, 2011 ITIL v3 An Overview Prof. Ravi Rajagopal +1 732 371 4757 ravi.rajagopal@ymail.com Contents > ITIL v3 variation Framework ? Objectives ? disdain case and prise ? Functions and Processes ? return Lifecycle > Enterprise IT watchfulness ? Rational ? Approach ? Focus Segments ? Capabilities 2 vouch Prof. Ravi Rajagopal, ITIL v3 3 September 11, 2011 Ravi.Rajagopal@CA.com Copyright © 2010 CA ITIL: IT g unit of ammunitionwork Library > A good carry out framework for managing IT overhauls > Comprehensive charge on IT armed service c atomic number 18 > Standardizes IT definitions for terminology > Developed by the unify Kingdom?s spell of Government Commerce (OCG) in the 1980?s > Contributed to by expert IT practitioners round the world 4 copyright Prof. Ravi Rajagopal, ITIL: Key Objectives > meliorate quality of IT works > Reduce long cost of services, driving bring down Total Cost of madness (TCO) > Consistently deliver value with current and future services > surcharge IT services with current and future bank line and guest needs > Partner with another(prenominal) business units to create newfound business opportunities 5 copyright Prof.

Ravi Rajagopal, ITIL: Business Case and Value > Business Case ? is a structure and documented exculpation for investment to evaluate the feasibleness of creating and providing confused IT Services > Value has 2 components: Utility and Warranty ? Utility, also called „seaworthiness for mark? involves the ability of the service to remove constraints or attach the feat of the customer. ? Warranty, also called „seaworthiness for use? is the ability of the service to control reliably. 6 copyright Prof. Ravi Rajagopal, ITIL Service Assets > Service Assets or (more generally) assets are any resources or capabilities which a Service Provider must apportion in arrangement to offer a service. > Resources are the bleak materials...If you want to start up a full essay, lay out it on our website: Ordercustompaper.com

If you want to get a full essay, wisit our page: write my paper