Case Study - The Regency Grand Hotel

Case Study – The Regency Grand Hotel Description: The Regency Grand Hotel, a five-star hotel in Bangkok, Thailand is noted to be one of Bangkok’s most prestigious hotels and its staff enjoyed the prestige of being associated with the hotel. The newfangled sale of the Regency to a large Ameri chamberpot chain of hotels and the visit of a new general manager, John Becker, an American with 10 years of watchfulness experience with the hotel chain have significantly affected the hotel’s reputation and approximate standing in the hotel industry. Becker thought that the pr executionice of mandate would benefit the boilers suit act of the hotel. From his U.S. experience, Becker “found that empowerment increased employee motivation, effect, and job satisfaction, all of which contributed to the hotel’s profitability and customer service ratings” (McShane/Von Glinow, p.188-190). Not long after implementation of the practice of empower ment, Becker realized that contrary to his expectations, the business and general performance of the hotel began to deteriorate. Guest complaints increased, employees’ mistakes increased, absenteeism increased, and employee tour of dutyover rate reached an alarming high. The proficient working conditions that were in place under old forethought had been severely strained.

No longer did the employees appear united and positive of the other. Diagnosis: Love 2 Drawing from the Multiple Levels of abridgment pillar (organization, group, individual), at the organizational level of analy sis, System system can be used to support t! he diagnosis that the downwardly turn in The Regency Grand Hotel’s business and overall performance of the employees were due to lack of planning with the introduction of empowerment to Asian employees. Becker was in Asia, not the U.S., he did not sort at the possible and probable cultural differences between American employees and Asian employees; in respect to their desire...If you want to get a replete essay, order it on our website: OrderCustomPaper.com

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